Section 1: Free Shipping
1. Q: Is my order eligible for free shipping?
A: All of the orders are proceeded with free shipping.
2. Q: How long will my order be shipped?
A: Usually, we will send out your product in 2-4 business days. We will leave you a message with tracking number after making shipment.Please contact us if you have received tracking information in 5 business days since the day you complete your payment.
3. Q: Will I be charged with customs and taxes?
A: 1). The prices displayed on our website does not include tax, which means you may be liable to pay for duties and taxes once you receive your order.
2). Import taxes, duties and related customs fees may be charged once your order arrives to your country, which are determined by your local customs office.
3). We are not responsible for delays caused by the customs department in your country. For further details of charges or delays, please contact your local customs office.
4). We can make DDP shipment for many countries in the EU, that means we will pay tax or VAT in advance, the buyer does not need to pay for VAT or tax. Those countries includes: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
5). We will put lower price for the product on the package, if you have any questions, please feel free to contact us.
4. Q: How can I track my order?
A: Following websites are mostly used logistics official tracking websites for your reference:
1). International express:
2). International post mail:
Royal Mail: http://www.royalmail.com/
Hongkong Post: http://www.hongkongpost.hk/en/home/index.html
Singapore Post: http://www.singpost.com/
China post: http://www.183post.com/parcel/
If you have any questions about tracking information, please feel free to contact us.
Section 2: Frequently Asked Questions
1. Q: Will this car radio is right for my car?
A: Please refer to the second image of the product, there is a car original dashboard for your reference. If you are not sure about it, please send us some pictures of your car dashboard for our reference. You can find the images on the internet, then send us the links.
2. Q: Will the product come with all accessories for me to install it?
A: Yes, the product comes with all accessories for you to install it. Please notice your email box, if the radio needs additional paid accessories, for example: Canbus decoder or Optical Fiber cables, we will send you an email to confirm it.
3. Q: How long is the warranty of the product?
A: The radio has 1 year of quality warranty. All of the radios will be tested 2 times before sending it to our customers.(factory test and normal test before shipment).
4. Q: Will the radio comes with free navigation map? How can I update the GPS map?
A: Yes, the radio will come with a free copy map. If you want to update the map, please send us a message, we will send you a link to download the latest version map that we have.
5. Q: Do I need to have an account to place the order?
A: It is not the requirement to register an account to place the order. You can place the order as a guest.
6. Q: Do you accept payment methods other than Paypal?
A: At present, we do not accept other payment methods other Paypal. We are developing several payment methods now.
7. Q: Is it safe to make payment on your website?
A: Sunnygoal servers are secured by SSL encryption.Besides, you are going to use PayPal or Paypal credit card to make payment when you place the order. In this way, you do not have to enter any of your billing or financial information on Sunnygoal.com
8. Q: How do I return an item?
A: If you are not happy with your purchase and wish to return an item, please contact us within 30 days from the date when you receive the package. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. All returns must be packed with original box and accessories.
9. Q: Will shipping be covered for my returns?
A: All return shipping fees and other miscellaneous fees are the responsibility of the customer.
10. Q: What if the item(s) I received are defective/incorrect/damaged?
A: Please contact us within 3 days from receiving your order if you received product that is incorrect, missing, and/or defective. Please include your order number, photos of the item(s) and all related information upon receiving the package. We will do our best to resolve your case as soon as possible.
11. Q: How long is the returns process?
A: Processing returns may take up to 3 business days upon the day we receive your return package. We will email you to confirm once your return has been processed.
12. Q: When will I receive my refund?
A: All refunds will be returned to your original method of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. Please contact the card-issuing bank with questions about when the funds will be saved into your account.If you haven't received the refund after 10 business days, please contact us as soon as possible.